Frequently Asked Questions

    • I don’t understand what this is!

      Paper Trails is a tool to put any of your GPX routes or Strava activities onto a map you can customise yourself. We then send you a print of it to display wherever you'd like.

    • Why would I want a print?

      An image is worth a thousand words and perhaps you keep all your medals in a box, but we believe your first half-marathon or fastest Park Run time is worth being on display.

    • I don’t use Strava

      No worries! As long as you have the GPX or KML files you can upload them manually. Give it a shot.

    • I only have a Strava Segment/Route

      We support activities, routes and segments from Strava – just connect your account and add away!

    • My Strava activities aren't loading

      You might need to double check your privacy settings: please make sure your Strava activites are public and that you've ticked 'View data about your activities' when Strava asks you for access.

    • Can I add multiple routes?

      Of course! Though there's theoretically no limit we constrain all activities coordinates to 1000 points and ultimately it depends if your computer can handle an extreme amount of routes!

    • Do I have to have any routes?

      Not at all! In fact you can purchase a print of your local neighbourhood or that special place without adding any activities. Similarly, all text labels are optional; just remove their contents and they'll disappear.

    • Can I use miles instead of kilometers?

      We're hoping to add this functionality soon, so for now we suggest converting any values you need yourself or using an online tool. The data we receive from either Strava or GPX files will always be measured in metric units and there's always a risk of it being incorrectly tracked or recorded so we will always suggest you double check the values yourself.

    • Can you add X feature?

      We have many features and ideas planned already, but we might have missed something obvious so drop us a line and we'll see what we can do.

    • I don't like your themes! 😠

      We plan on adding loads more, but if you want something really special and unique please get in touch and send us some ideas, we'd love to help!

    • Your app doesn't work in my phone or browser

      We're trying to support as many devices as possible, but we have to ensure you're able to see exactly what you're getting which takes time to test. If you have any issues we suggest using the latest versions of Firefox, Chrome or Microsoft Edge.

    • Does it come framed?

      We currently don't offer a framing option, but if you need help with framing then send us an email.

    • What sizes do you offer?

      We have the following sizes available:
      A4 (21cm x 29.7cm / 8.27" x 11.69")

      A3 (29.7cm x 42cm / 11.69" x 16.54")

      A2 (42cm x 59.4cm / 16.54" x 23.39")

    • What paper do you use?

      We use Enhanced Matte Art with a 200gsm. It's a premium-quality heavyweight fine art print material with a smooth, clean finish. However, if you'd like something special then please get in touch.

    • How much does it cost?

      It depends on the size of print, but prices start at £21 for an A4 print. Tax is already included and we ship for free!

    • How secure are my card details?

      We use Stripe to handle all transations using a certified, secure encryption and do not store any financial data ourselves. We do plan to add more methods such as PayPal soon, so stay tuned!

    • How much is shipping?

      Shipping is free, no matter where you are! 🤸

    • Where do you ship to?

      We currently ship to 77 countries (listed below), but we're hoping everywhere in the world eventually!

    • How long will delivery take?

      All orders are dispatched from the printers within 1-3 business days. Delivery times vary according to country, but we provide a time estimate at checkout and in your confirmation emails. Please note: shipping times exclude clearance or customs delays as these are out of our control.

    • What about returns or refunds?

      Since a print is highly personalised we don't offer returns, but if you're completely unsatisfied we're totally happy to refund you, all we ask is please let us know how we can improve.

    • Any tips or advice for creating my masterpiece?

      Add line breaks in your titles or subtitles using "\n"; Sometimes using caps can help; try bright, contrasting colours; ocean colours can blend nicely with the background; if in doubt, choose subtlety over obviousness.